Frequently Asked Questions About Live-In Home Care
We understand that choosing live-in care is a big decision, and you probably have questions. Below you’ll find answers to the most common questions families and caregivers ask us about our services. Can’t find what you’re looking for? Contact us anytime at (314) 956-4362 or use our contact form.
ABOUT LIVE-IN CARE
What is live-in home care?
Live-in home care means a dedicated caregiver lives in your loved one’s home and provides around-the-clock support, companionship, and assistance with daily activities. Unlike hourly visits, live-in care offers continuous presence 24 hours a day, seven days a week. This creates consistency, builds trust, and ensures someone is always available when needs arise. Learn more about our live-in care services.
How is live-in care different from hourly home care?
Hourly care involves caregivers who visit for scheduled blocks of time throughout the day, leaving gaps between visits, especially overnight. Live-in care eliminates these gaps entirely by having one dedicated caregiver present around the clock. This continuous presence means no worrying about whether help will arrive on time, no adjustment to multiple caregivers, and complete peace of mind knowing your loved one is never alone.
Who needs live-in home care?
Live-in care is ideal for individuals who need regular assistance with daily activities, have safety concerns that require overnight supervision, experience memory issues like dementia or Alzheimer’s, or simply shouldn’t be alone anymore but want to remain in their home. It’s also the right choice when family caregivers need relief from the physical and emotional demands of 24-hour care. If you’re wondering whether live-in care is right for your situation, schedule a free consultation with us.
What does a live-in caregiver actually do?
Our live-in caregivers provide comprehensive support including personal care like bathing and dressing, meal preparation, medication reminders, light housekeeping, companionship and conversation, mobility assistance, transportation to appointments, and safety monitoring throughout the day and night. Every care plan is personalized to your loved one’s unique needs and preferences. The goal is to restore independence and dignity while ensuring safety and comfort.
Can live-in care help with medical conditions?
Our caregivers provide non-medical personal care and support. They can assist with medication reminders, monitor general wellbeing, and communicate any concerns to family members or healthcare providers. However, they do not perform medical procedures like administering injections or wound care. If skilled nursing services are needed, we can discuss coordinating with appropriate medical professionals.
GETTING STARTED
How do I get started with New Hope Restoration?
Getting started is simple. Contact us by phone at (314) 956-4362, email, or through our contact form to schedule a free consultation. During this conversation, we’ll learn about your loved one’s needs, answer your questions, and explain how our live-in care works. There’s no obligation, just helpful information to guide your decision. Visit our contact page to reach out.
How quickly can live-in care begin?
Depending on caregiver availability and your specific needs, we can often arrange care within days of your initial consultation. For urgent situations, please call us directly at (314) 956-4362 and we’ll do everything possible to accommodate your timeline. We never rush the matching process, but we understand that sometimes families need care to start quickly.
What happens during the free consultation?
We’ll have an honest, pressure-free conversation about your loved one’s daily routines, care needs, personality, and preferences. You’ll have the chance to ask any questions about our services, caregivers, process, and costs. We’ll explain how we match caregivers, what to expect from live-in care, and help you determine if it’s the right solution for your family. The consultation typically takes 30 to 60 minutes and can be done by phone, video call, or in person.
How do you match caregivers with clients?
We take matching very seriously because we know the relationship is everything. We consider your loved one’s personality, preferences, daily routines, care needs, and what makes them comfortable. Then we match them with a caregiver whose temperament, skills, communication style, and values align perfectly. Before care begins, we facilitate an introduction so everyone can meet and ensure it feels like the right fit.
Is there a contract or commitment required?
We believe care should work for your family, not trap you in rigid agreements. While we do have service agreements that outline expectations and responsibilities, we don’t lock families into long-term contracts. If circumstances change or you’re not satisfied with the service, we’ll work with you to find solutions. Our goal is earning your trust through excellent care, not binding contracts.
ABOUT OUR CAREGIVERS
How do you select and train your caregivers?
Every caregiver undergoes thorough background checks, reference verification, and skills assessment before joining our team. We look beyond credentials to find people with genuine compassion, strong character, and the temperament for live-in care. Once hired, caregivers receive specialized training in personal care, safety protocols, communication, and the unique dynamics of living in someone’s home. We invest in our team because exceptional caregivers deliver exceptional care.
Are your caregivers insured and bonded?
Yes. All New Hope Restoration caregivers are fully insured and bonded, and we carry comprehensive liability insurance. We also conduct thorough background checks on every caregiver before they’re placed in a home. Your safety and peace of mind are our top priorities.
What if the caregiver match doesn't work out?
While we’re very careful about matching personalities and needs, we understand that sometimes adjustments are needed. If you’re not completely satisfied with your caregiver, let us know immediately and we’ll work to resolve the situation. We can provide a different caregiver whose style might be a better fit. Your loved one’s comfort and your peace of mind matter more than anything.
Do caregivers get time off? What happens then?
Yes, caregivers are entitled to time off and we plan for this proactively. We maintain backup caregivers who are familiar with your loved one’s care plan and can provide seamless coverage during scheduled breaks or unexpected situations. We coordinate all scheduling to ensure continuity of care and will communicate any caregiver changes in advance whenever possible.
Can we request a specific caregiver?
Once you’ve been matched with a caregiver, they become your dedicated care provider. If you’ve worked with someone before or have been referred to a specific caregiver, let us know during your consultation and we’ll do our best to accommodate your request based on availability and compatibility.
SERVICE AREAS
What areas in St. Louis do you serve?
New Hope Restoration provides live-in home care throughout the Greater St. Louis region, including St. Louis County, St. Charles County, Jefferson County, St. Louis City, and surrounding communities. We’re proud to serve our neighbors across the metro area. If you’re unsure whether we cover your specific location, just ask us.
Do you provide care outside of St. Louis?
Currently, our services are focused exclusively on the Greater St. Louis, Missouri area. This allows us to maintain the high quality, personalized care that defines our approach. If you have care needs outside this region, we’re happy to provide referrals to trusted providers in other areas.
FOR CAREGIVERS
How do I apply to become a caregiver with New Hope Restoration?
We’re always looking for compassionate, skilled caregivers to join our team. Visit our Join Our Care Team page to learn more about opportunities and submit your application. You can also call us at (314) 956-4362 to discuss caregiver positions. We’d love to hear from you if you’re passionate about making a real difference in people’s lives.
Can't Find Your Answer? We're Here to Help.
If your question isn’t answered here, we’d love to talk with you. Every family’s situation is unique, and we’re happy to provide personalized guidance.